These writeups translate employer experience into recruiter-safe case studies. They focus on problems, system constraints, technical decisions, and measurable outcomes without exposing confidential implementation details.
Each story highlights a different side of my work: large-scale communications, platform and IAM architecture, and AI-assisted product operations.
Supporting a customer communications management platform used by a nationwide insurance operation with more than seven million customers.
Worked in the architecture team on authentication and high-volume domain filtering across a multi-product enterprise platform.
Built and optimized automation products powering chatbot operations, WhatsApp integration, and support efficiency.