No screenshots or confidential details here — just the problem, the constraints, and what I actually did.
Three different kinds of problems: large-scale communications, identity and access architecture, and AI-assisted product work.
Supporting a customer communications management platform used by a nationwide insurance operation with more than seven million customers.
Worked in the architecture team on authentication and high-volume domain filtering across a multi-product enterprise platform.
Built and optimized automation products powering chatbot operations, WhatsApp integration, and support efficiency.